Recovery Monitoring Solutions is a leading provider of treatment and offender monitoring services, with corporate offices in Dallas, TX.
An Office Technician is responsible for installing and monitoring our offender surveillance and alcohol monitoring technologies for courts, probation & parole departments, treatment providers and other agencies in each of our County Offices. Due to the observed nature of the urinalysis drug testing, the company must be gender specific in it's hiring. Female technicians may only work with female clients, male technicians with male clients.
o Meet with clients to install, remove or perform maintenance on the monitoring technologies and provide customer service duties to clients and the agencies served.
o Schedules orientation and installation appointments for all new referrals and maintenance appointments.
o Manages daily communication and equipment alerts and maintenance items.
o Maintains cleanliness of inactive equipment.
o Creates individual customer accounts and tracks participant as well as taking payments for services provided.
o Delivers participant completion, non-compliance and payment reports to the appropriate supervising agencies.
o Other duties as assigned.
o 2 years of proven customer service experience.
o Strong verbal and written communication skills and excellent interpersonal skills.
o Basic computer skills required (Microsoft Office Suite and G Suite, typing, web browsing, etc.).
o Clean background and able to pass a drug screening
o Bend, stoop, lift objects up to 15lbs, and maintain mobility necessary to perform minimum job functions associated with position.
KNOWLEDGE, SKILLS, ABILITIES:
o Perform data entry
o Proficient with Microsoft Office Suite
o Effective verbal and written communication skills required.
o Clear criminal background and negative drug test required