Sobriety Services Technician

Austin, TX United States

Recovery Monitoring Solutions is a leading provider of treatment and offender monitoring services, with corporate offices in Dallas, TX.

POSITION SUMMARY

An Installation Technician/Sobriety Services Technician is responsible for installing and monitoring our offender surveillance and alcohol monitoring technologies for courts, probation & parole departments, treatment providers and other agencies in each of our County Offices.

 

ESSENTIAL FUNCTIONS:

o   Meet with clients to install, remove or perform maintenance on the monitoring technologies and provide customer service duties to clients and the agencies served.

o   Schedules orientation and installation appointments for all new referrals and maintenance appointments.

o   Manages daily communication and equipment alerts and maintenance items.

o   Maintains cleanliness of inactive equipment.

o   Creates individual customer accounts and tracks participant as well as taking payments for services provided.

o   Delivers participant completion, non-compliance and payment reports to the appropriate supervising agencies.

o   Other duties as assigned.

BASIC QUALIFICATIONS:

o   2 years of proven customer service experience.

o   Strong verbal and written communication skills and excellent interpersonal skills.

o   Basic computer skills required (Microsoft Office Suite and G Suite, typing, web browsing, etc.).

o   Clean background and able to pass a drug screening

o   Bend, stoop, lift objects up to 15lbs, and maintain mobility necessary to perform minimum job functions associated with position.

KNOWLEDGE, SKILLS, ABILITIES:

o   Perform data entry

o   Proficient with Microsoft Office Suite and G Suite.

o   Effective verbal and written communication skills required.

o   Clear criminal background preferred