Recovery Monitoring Solutions is a leading provider of treatment and offender monitoring services, with corporate offices in Dallas, TX.
Duties include the provision of general oversight and supervision for the GPS Central Monitoring Center, delivery of technical assistance to company staff and governmental agencies, and overall administration of the GPS/RF monitoring program. Works under general supervision while exercising independent decision-making authority.
o Schedules orientation and installation appointments for all new referrals
o Manages daily communication and equipment alerts and maintenance items
o Creates individual customer accounts and tracks participant as well as taking payments
o Delivers participant completion, non-compliance, and payment reports to the appropriate supervising agencies
o Perform general maintenance on electronic monitoring equipment
o Provide case management to an assigned territory
o Performs installations, removals and basic maintenance of breath alcohol testing equipment (we will train and certify).
o One (1) year of customer service experience
o Able to work the following swing shift schedule: Saturday - Wednesday 3:30 p.m. - 12:00 a.m